At Robert Rothschild Farm customer satisfaction is our number one priority. If you are unsatisfied with your purchase, please call our Customer Service Team at 800.356.8933 within 7 days of receiving your order, and Robert Rothschild Farm will offer a coupon of the product value. If you have received broken or damaged products please email firstname.lastname@example.org and attach a picture. Robert Rothschild Farm does not accept returned products or offer a monetary refund. We appreciate your business and look forward to serving you again.